Data Solutions Group

Contact Center
as a Service (CCaaS)

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Customer Experience

Being able to contact a company anytime is important to many customers. With CCaaS, customers have the ability to contact a company through multiple different channels.

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Savings

CCaaS is easy to download and install, it’s effective, and costs less than most other alternatives.

 

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Data Analysis

With CCaaS you can collect and analyze customer data easily, gaining insight into your customers and who they are.

 

What is Contact Center as a Service, and how could it benefit your company?

CCaaS is a subscription-based licensing model that allows customers to use cloud-based contact center software. These solutions are built to fit clients directly, making them a great option for many different types of businesses.

An Out of the Box Solution

CCaaS is ready to use right out of the box, so you won’t have to wait for it to be set up in order to use it. CCaaS can also grow with you, providing great scalability and flexibility for your business.

Easy to Use

Your agents will have the easiest time using CCaaS. Agents will spend less time switching between different applications and platforms, and more time helping out customers.  

Contact Center:

Enhance your customer communication by leveraging a fully featured Contact Center as a Service Solution. With CCaaS, you can be up and running in minutes without the large capital expense normally associated with a contact center environment.
Customer Experience
Elevate your customer experience by allowing your customers to communicate with you when they want and how they want. With our contact center solutions, you can call, text, and email with your clients through a single pain of glass.
Self-Service

Allow customers to get the answers they want quicker by leveraging automation and AI powered IVRs. Deploying these tools without hurting your CX takes experience and skill. Let our team recommend the right level of automation to increase your efficiency without harming CX.

Integration
Contact Center platforms are meant to improve how you communicate with your customers. By leveraging integrations into your CRM or ERP systems, you can provide a tailored experience for each and every customer.
Floating Item

The service and partnership with DSG has been phenomenal. I had a last-minute need from our business with an unreal timeline.
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Dan Brightwell

IT Director – Dent Wizard International

DSG has been a true consultant and partner to us! They can offer cookie-cutter solutions or a fully customized network design.
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Michelle Berding

VP of Development – Interstate Cleaning

Titan is the manufacturer of off the road tires and wheels for the agricultural construction and mining industries.
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Mike McLean

Chief Information Officer – Titan International

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If you’re interested in learning more about CCaaS and how it can help your business, give us a call to discuss your options.

At DSG, we’re eager to help your business thrive. Call today to learn more.

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